"human beings are driven not by knowledge or will, but by desire. The human heart is very hard to change. It strongly resists direct efforts to change it. "

…after the fall, fall of human nature, human beings are wired in such a way that judgment kills love. When we feel judged, we hide our love away. We put up walls, we resist.

…the heart of Christian ministry is the facilitation of an emotional encounter with the God revealed in Jesus. If you are not successfully engaging with people's feelings and desires, with their anxieties, their loves, their suffering, their hopelessness, their pain, then you are just playing a game with Christian words, you are not doing ministry."